FloWorxIQ Policies - easy to understand version

Last Updated: September 20, 2025

At FloWorxIQ, we believe in being clear and upfront about how we handle your data and what you can expect from us. Below is a simple summary of our key policies.

For full details, please see our [Terms of Service], [Privacy Policy], [Acceptable Use Policy], and [Data Processing Addendum].

✅ Terms of Service (The Rules of Use)

  • When you sign up, you get a license to use FloWorxIQ for your business.

  • You own your data. We never sell it.

  • Don’t use FloWorxIQ to break the law, spread malware, or spam people.

  • If you stop using FloWorxIQ, we’ll delete your data within 30 days (unless we have to keep it for legal reasons).

🔒 Privacy Policy (How We Handle Your Data)

  • We collect only what’s needed to run the Service (your account info, emails you connect, and some usage data).

  • Emails are accessed only to provide automation features — never for advertising.

  • We use strong encryption (TLS in transit, AES-256 at rest).

  • You can request to see, export, or delete your data at any time.

🚫 Acceptable Use Policy (What’s Not Allowed)

  • No spam, scams, or unlawful content.

  • No impersonation, harassment, or abusive use.

  • No trying to hack or misuse the system.

  • Don’t input data you don’t have rights to process.

🤖 AI & Automation

  • We use trusted AI providers to help sort emails and generate drafts.

  • Your data is not used to train third-party base models.

  • AI processing is subject to a zero-retention policy with our providers.

  • You are responsible for making sure you have consent to process data through AI.

🛡️ Security & Breach Notification

  • Data is encrypted in transit and at rest.

  • Employee access is restricted and monitored.

  • If there’s ever a security breach that affects you, we’ll notify you quickly (within 72 hours if required by law).

📧 Anti-Spam Commitment

  • We comply with CASL (Canada), CAN-SPAM (U.S.), and global anti-spam laws.

  • We only send marketing emails with your consent.

  • Every marketing email includes a clear unsubscribe link.

  • If you send emails through FloWorxIQ, you must follow anti-spam laws for your recipients.

⚖️ Your Rights

Depending on where you live, you may have the right to:

  • Access your data.

  • Request correction or deletion.

  • Withdraw consent.

  • Export your data to another provider.

Contact us at support@floworxiq.com to exercise these rights.

📩 Questions or Concerns?

We’re here to help.