FloWorxIQ Privacy Policy

Last Updated: 9/20/2025

FloWorxIQ Inc. (“FloWorxIQ”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Information You Provide

  • Account details: name, email, phone number, company name, billing information.

  • User content: emails, attachments, messages, and other communications that you connect to FloWorxIQ.

  • Support requests: when you contact us for help or feedback.

b) Information Collected Automatically

  • Usage data: log files, IP addresses, browser/device information, and actions within the Service.

  • Cookies & analytics: to improve functionality and measure performance.

c) Third-Party Integrations

When you connect an email account (e.g., Gmail, Outlook), we access subject lines, message bodies, attachments, and metadata only as needed to provide the Service.

2. How We Use Information

We use the information we collect to:

  • Provide and operate the FloWorxIQ Service.

  • Automatically sort, organize, and draft responses to your emails.

  • Maintain, secure, and improve the Service.

  • Communicate with you about your account and updates.

  • Comply with legal obligations.

We do not sell your data.

3. AI and Language Model Providers

  • We use trusted third-party large language models to enable features like email classification and draft generation.

  • Data shared with these providers is used only to provide the Service.

  • Providers operate under a zero-retention policy (they do not use your data to train their models).

  • Where required by law, we will obtain your explicit consent for AI processing.

4. Legal Bases for Processing (GDPR users)

If you are in the European Economic Area (EEA), we process your personal data on the following legal bases:

  • To perform our contract with you (provide the Service).

  • With your consent (e.g., when you connect email accounts).

  • To comply with legal obligations.

  • For our legitimate interests (improving our Service, ensuring security).

5. Sharing of Information

We may share information with:

  • Service providers and subprocessors who help us deliver the Service (e.g., cloud hosting, support tools, AI providers).

  • Legal authorities if required by law, regulation, or court order.

  • Corporate transactions (e.g., merger or acquisition).

We require all subprocessors to meet privacy and security standards.

6. International Transfers

FloWorxIQ is based in Canada, but some subprocessors may process data in other countries. Where required (e.g., EU/UK data), we use Standard Contractual Clauses or other legal transfer mechanisms.

7. Data Retention & Deletion

  • We retain your data for as long as your account is active or as needed to provide the Service.

  • After termination, we delete User Data within [30 days], subject to legal requirements.

  • You may request deletion of your account and data at any time by contacting support@floworxiq.com.

8. Security

We implement technical and organizational measures to protect your data, including:

  • Encryption in transit (TLS) and at rest (AES-256).

  • Role-based access control and multi-factor authentication.

  • Monitoring and logging of system access.

No system is 100% secure, but we work continuously to protect your information.

9. Your Rights

Depending on where you live, you may have rights such as:

  • Accessing the personal data we hold about you.

  • Requesting correction or deletion.

  • Withdrawing consent at any time.

  • Data portability (exporting your data).

  • Objecting to certain processing.

To exercise these rights, contact us at support@floworxiq.com.

10. Email & Marketing Compliance

  • FloWorxIQ and its customers must comply with Canada’s Anti-Spam Legislation (CASL) and CAN-SPAM (U.S.).

  • We will only send you marketing emails with your consent and always include an unsubscribe link.

11. Children’s Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal data from children.

12. Changes to this Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the Service.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

FloWorxIQ Inc.

support@floworxiq.com