FloWorxIQ Privacy Policy
Last Updated: October 4, 2026
FloWorxIQ Inc. (“FloWorxIQ”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a) Information You Provide
- Account details: name, email, phone number, company name, billing information.
- User content: emails, attachments, messages, and other communications that you connect to FloWorxIQ.
- Support requests: when you contact us for help or feedback.
b) Information Collected Automatically
- Usage data: log files, IP addresses, browser/device information, and actions within the Service.
- Cookies and analytics: to improve functionality and measure performance.
c) Third-Party Integrations
When you connect an email account (Gmail or Outlook), we access subject lines, message bodies, attachments, and metadata only as needed to provide the Service.
2. How We Use Information
We use the information we collect to:
- Provide and operate the FloWorxIQ Service.
- Automatically sort, organize, and draft responses to your emails.
- Maintain, secure, and improve the Service.
- Communicate with you about your account and updates.
- Comply with legal obligations.
We do not sell your data.
3. Gmail API Scope Usage
FloWorxIQ requests the following Google scopes:
- gmail.modify — Used to read messages, apply labels, and create draft replies. FloWorxIQ does not send mail on its own.
- userinfo.email — Used to identify the connected mailbox. Not used for any other purpose.
- userinfo.profile — Used to show the connected account name. Not used for any other purpose.
- openid — Used to confirm the Google sign-in. Not used for any other purpose.
Google Limited Use Compliance
FloWorxIQ complies with the Google API Services User Data Policy, including Limited Use:
- We do not sell Gmail data.
- We do not use Gmail data for advertising.
- We do not share Gmail data with third parties except subprocessors necessary to operate the Service.
- We do not allow human access to Gmail data except when explicitly authorized or required for security or legal reasons.
- We only use Gmail data to provide user-facing features such as classification, labeling, summarization, and draft creation.
- Gmail message contents are not stored beyond what is operationally necessary.
You may revoke Gmail access at any time through Google Account settings or the FloWorxIQ dashboard.
4. AI and Language Model Providers
We use trusted third-party large language models to enable features like email classification and draft generation.
- Data shared with these providers is used only to provide the Service.
- Providers operate under a zero-retention policy (they do not use your data to train their models).
- Where required by law, we will obtain your explicit consent for AI processing.
5. Legal Bases for Processing (GDPR users)
If you are in the European Economic Area (EEA), we process your personal data on the following legal bases:
- To perform our contract with you (provide the Service).
- With your consent (for example, when you connect email accounts).
- To comply with legal obligations.
- For our legitimate interests (improving our Service, ensuring security).
6. Sharing of Information
We may share information with:
- Service providers and subprocessors who help us deliver the Service (for example, cloud hosting, support tools, AI providers).
- Legal authorities if required by law, regulation, or court order.
- Corporate transactions (for example, a merger or acquisition).
We require all subprocessors to meet privacy and security standards.
7. International Transfers
FloWorxIQ is based in Canada, but some subprocessors may process data in other countries. Where required (for example, EU/UK data), we use Standard Contractual Clauses or other legal transfer mechanisms.
8. Data Retention & Deletion
- We retain your data for as long as your account is active or as needed to provide the Service.
- After termination, we delete User Data within 30 days, subject to legal requirements.
- You may request deletion of your account and data at any time by contacting floworx.ai@gmail.com.
9. Security
We implement technical and organizational measures to protect your data, including:
- Encryption in transit (TLS) and at rest (AES-256).
- Role-based access control and multi-factor authentication.
- Monitoring and logging of system access.
No system is 100% secure, but we work continuously to protect your information.
10. Your Rights
Depending on where you live, you may have rights such as:
- Accessing the personal data we hold about you.
- Requesting correction or deletion.
- Withdrawing consent at any time.
- Data portability (exporting your data).
- Objecting to certain processing.
To exercise these rights, contact us at floworx.ai@gmail.com.
11. Email & Marketing Compliance
FloWorxIQ and its customers must comply with Canada’s Anti-Spam Legislation (CASL) and CAN-SPAM (U.S.).
We will only send you marketing emails with your consent and always include an unsubscribe link.
12. Children’s Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal data from children.
13. Changes to this Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the Service.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
FloWorxIQ Inc.