FloWorxIQ Terms of Service

Last Updated: 09/20/2025

Welcome to FloWorxIQ! These Terms of Service (“Terms”) are a legal agreement between FloWorxIQ Inc. (“FloWorxIQ”, “we”, or “us”) and you, the user (“User”, “you”, or “your”). These Terms govern your access to and use of the FloWorxIQ services, applications, and related technologies (the “Service”).

By signing up, accessing, or using the Service, you agree to be bound by these Terms. If you use the Service on behalf of a company or organization, you represent that you are authorized to bind that entity to these Terms.

1. Term

This agreement commences on the Effective Date (the day you sign up) and continues until terminated by either party in accordance with Clause 14 (the “Term”).

2. Use of the Service and Licence

2.1 Subject to these Terms, FloWorxIQ grants you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service and Documentation during the Term.

2.2 You agree not to access, store, distribute or transmit:

  • Viruses, malicious code, or Vulnerabilities;

  • unlawful, harmful, defamatory, obscene, infringing, or racially/ethnically offensive material;

  • sexually explicit images or content promoting unlawful violence; or

  • discriminatory material or other content that causes damage or injury to any person or property.

FloWorxIQ may suspend access without liability if you breach this clause.

2.3 Prohibited uses include (but are not limited to):

  • Copying, framing, mirroring, reverse-engineering, or redistributing the Service except as permitted by law.

  • Using the Service to build or market a competing product.

  • Commercially exploiting or sublicensing the Service to third parties.

  • Introducing malware or attempting to gain unauthorized access.

2.4 You must use reasonable efforts to prevent unauthorized access and promptly notify FloWorxIQ of any such access.

3. Service Commitment

3.1 FloWorxIQ will provide the Service and Documentation during the Term.

3.2 Availability: FloWorxIQ uses commercially reasonable efforts to make the service available 24/7, except for:

  • Planned maintenance during Normal Business Hours; and

  • Emergency/unplanned maintenance.

3.3 Support: Standard support is available during Normal Business Hours (8:00 a.m.–6:00 p.m. Mountain Time, Monday to Friday, excluding statutory holidays).

4. Data Protection & Usage Data

4.1 Both parties will comply with Applicable Privacy Laws (PIPEDA, Alberta PIPA, GDPR where applicable).

4.2 You consent to FloWorxIQ storing/accessing information on your devices to gather performance and usage data (“Usage Data”).

4.3 FloWorxIQ may use aggregated, de-identified Usage Data for service improvement, research, and analytics, but will not disclose data in a way that identifies you or individuals.

5. AI / Language Model Providers

5.1 FloWorxIQ integrates with third-party large language models (“Language Model Providers”).

5.2 User Data and Content may be shared with such providers solely to provide the Service, never to train their base models.

5.3 FloWorxIQ enforces zero data retention with its AI providers (unless retention is required by law or necessary for service delivery).

5.4 You are responsible for obtaining any legally required consent from your end users (including meeting participants) before processing with AI features.

6. FloWorxIQ’s Obligations

  • Provide the Service with reasonable skill and care.

  • Maintain appropriate licences and consents.

  • Implement reasonable backup and security measures.

  • Notify you without undue delay upon becoming aware of a Personal Data Breach.

7. User Obligations

You must:

  • Provide accurate account/payment information.

  • Obtain and maintain all required consents for FloWorxIQ to process User Data.

  • Ensure compliance with laws (CASL, CAN-SPAM, GDPR, etc.).

  • Use the Service responsibly and in accordance with these Terms.

8. Logo Licence

(Optional) You grant FloWorxIQ permission to display your company name/logo in marketing materials as a customer reference, until withdrawn in writing.

9. Charges & Payment

  • Subscription Fees are as posted on the Subscription Page.

  • Fees are billed automatically; you authorize FloWorxIQ to charge your payment method.

  • All fees are non-refundable except as required by law.

  • FloWorxIQ may adjust fees with notice.

10. Proprietary Rights

FloWorxIQ and its licensors own all intellectual property rights in the Service and Documentation. No rights are granted except those expressly stated.

11. Confidentiality

Each party must protect the other’s Confidential Information, use it only for this agreement, and not disclose it except as permitted. Obligations survive termination for five (5) years.

12. Indemnities

  • User Indemnity: You indemnify FloWorxIQ against claims from misuse of the Service or breach of these Terms.

  • FloWorxIQ IP Indemnity: FloWorxIQ will defend you against third-party IP infringement claims (with standard exclusions and remedies).

13. Limitation of Liability

  • The Service is provided “AS IS.”

  • FloWorxIQ’s aggregate liability is capped at the greater of CAD $1,000 or fees paid in the past six (6) months.

  • Excludes indirect, incidental, consequential, or special damages.

  • Nothing excludes liability for fraud, gross negligence, or death/personal injury caused by negligence.

14. Termination

This agreement may be terminated by:

  • FloWorxIQ (30 days’ notice, or immediately for breach/withdrawn consent/AI provider termination).

  • Either party for uncured material breach or unpaid amounts after notice.

On termination:

  • All licences end; you must stop using the Service.

  • FloWorxIQ may delete User Data after 10 days unless you request a backup.

  • Confidentiality and indemnity obligations survive.

15. Force Majeure

Neither party is liable for delays due to events beyond reasonable control.

16–26. [Other Boilerplate]

  • Variation: Must be in writing.

  • Waiver: Must be in writing.

  • Severance: Invalid provisions modified or removed without affecting remainder.

  • Entire Agreement: Supersedes prior understandings.

  • Assignment: User may not assign without consent. FloWorxIQ may assign.

  • No Partnership: This agreement does not create partnership/agency.

  • Notices: By email (support@floworxiq.com).

  • Governing Law: Alberta, Canada; exclusive jurisdiction of courts in Calgary.