Last Updated: October 4, 2026

Welcome to FloWorxIQ. These Terms of Service ("Terms") are a legal agreement between FloWorxIQ Inc. ("FloWorxIQ", "we", "our", or "us") and you, the user ("User", "you", or "your"). These Terms govern your access to and use of all FloWorxIQ services, applications, integrations, and related technologies (the "Service").

By signing up, accessing, or using the Service, you accept and agree to be bound by these Terms. If you are using the Service on behalf of a business or organization, you confirm that you have the authority to bind that entity.

1. Term

This agreement begins on the date you create an account or first use the Service ("Effective Date") and continues until terminated in accordance with Section 15 ("Term").

2. Use of the Service and License

2.1 License Grant

FloWorxIQ grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Service and related documentation during the Term.

2.2 Restricted Content

You may not access, store, distribute, or transmit:

- Malicious code, viruses, or harmful software

- Unlawful, defamatory, obscene, or offensive material

- Content promoting violence or discriminatory conduct

- Any material that infringes intellectual property rights

FloWorxIQ may suspend or restrict access without liability for violations of this section.

2.3 Prohibited Uses

You agree not to:

- Copy, modify, reverse engineer, decompile, or mirror the Service

- Use the Service to build or operate a competing product

- Share, rent, sublicense, or commercially exploit the Service

- Attempt unauthorized access or introduce harmful code

- Circumvent security mechanisms

- Automate interactions except through authorized APIs

2.4 Account Security

You must prevent unauthorized access to your account and notify FloWorxIQ immediately if such access occurs.

3. Service Commitment

3.1 Provision of Service

FloWorxIQ will make the Service available in accordance with these Terms.

3.2 Availability

We use commercially reasonable efforts to maintain Service availability 24/7, excluding:

- Planned maintenance during standard business hours

- Emergency maintenance or downtime due to third-party failures

3.3 Support

Support is available Monday–Friday, 8:00 a.m.–6:00 p.m. Mountain Time (excluding statutory holidays).

4. Data Protection and Usage Data

4.1 Compliance

Both parties agree to comply with all applicable privacy laws including PIPEDA, Alberta PIPA, GDPR (where applicable), CASL, and CAN-SPAM.

4.2 Usage Data

You consent to FloWorxIQ collecting service performance and usage-related data ("Usage Data") for operational purposes.

4.3 Aggregated Data

FloWorxIQ may use aggregated and de-identified usage data for analytics and product improvement. Such data will not identify you or your end users.

5. Email Account Integrations (Gmail and Outlook)

5.1 Gmail / Google API Services

When you connect a Gmail account, FloWorxIQ requests these Google scopes:

- gmail.modify — Used to read messages, apply labels, and create draft replies. FloWorxIQ does not send mail on its own.

- userinfo.email — Used to identify the connected mailbox. Not used for any other purpose.

- userinfo.profile — Used to show the connected account name. Not used for any other purpose.

- openid — Used to confirm the Google sign-in. Not used for any other purpose.

These are used only to:

- Read emails for classification and automation

- Apply and manage labels

- Generate and save draft responses

- Support dashboard analytics

Google Limited Use Requirements

FloWorxIQ complies with all Limited Use restrictions:

- Gmail data is not sold or shared except to subprocessors required to deliver the Service

- No data is used for advertising or marketing

- No human at FloWorxIQ accesses your Gmail data unless explicitly authorized, required for security, or required by law

- Gmail content is only used to provide the user-facing features of the Service

- Gmail message content is not stored long-term

- Users may revoke Gmail access at any time via Google Account settings or the FloWorxIQ dashboard

5.2 Outlook / Microsoft Graph API

When you connect an Outlook account, FloWorxIQ may access:

- Emails

- Folders, categories, and metadata

- Draft and send permissions

This data is used only to:

- Classify, label, and organize emails

- Generate drafts

- Apply categories

- Drive analytics within your dashboard

Microsoft API Compliance

FloWorxIQ complies with Microsoft API policies including:

- No advertising use

- No unauthorized data sharing

- Minimal required data retention

- Revocable permissions at any time in your Microsoft account

6. AI and Language Model Providers

6.1 Processing

FloWorxIQ integrates with third-party large language models to provide:

- Email classification

- Draft generation

- Summaries

- Style and tone learning

- Personalization

6.2 Zero Retention

AI providers engaged by FloWorxIQ operate under a zero-retention policy:

- They do not store your data

- They do not train their models on your data

- They do not use your data for any purpose other than fulfilling your request

6.3 User Consent

Where legally required, you are responsible for ensuring you have the appropriate consent to process email content belonging to your customers or end users.

7. FloWorxIQ's Obligations

FloWorxIQ will:

- Provide the Service with reasonable skill and care

- Maintain necessary licenses and rights

- Implement reasonable security and backup measures

- Notify you without undue delay of any confirmed personal data breach

8. User Obligations

You must:

- Provide accurate account and billing information

- Ensure you have lawful rights to process end-user data

- Comply with all applicable laws (privacy, anti-spam, data protection)

- Use the Service responsibly and in accordance with these Terms

9. Logo and Testimonial License (Optional)

If you consent, you grant FloWorxIQ permission to display your business name or logo in marketing materials. Consent may be withdrawn at any time by written notice.

10. Charges and Payment

- Subscription fees are listed on the FloWorxIQ pricing page

- Fees are billed automatically

- All fees are non-refundable except where required by law

- FloWorxIQ may adjust pricing with notice

11. Proprietary Rights

FloWorxIQ retains all intellectual property rights in the Service and Documentation. No rights are granted to you other than those expressly described in these Terms.

12. Confidentiality

Each party agrees to:

- Protect the other party's Confidential Information

- Use it only for purposes of this agreement

- Not disclose it except as permitted

Confidentiality obligations survive termination for five (5) years.

13. Indemnities

User Indemnity

You agree to indemnify and hold FloWorxIQ harmless against any claims arising from:

- Your misuse of the Service

- Your breach of these Terms

- Your unlawful processing of data

FloWorxIQ IP Indemnity

FloWorxIQ will defend you against third-party claims alleging that the Service infringes intellectual property rights, with standard exclusions.

14. Limitation of Liability

- The Service is provided on an "AS IS" basis

- FloWorxIQ's total liability is limited to the greater of CAD $1,000, or the fees paid by you in the last six (6) months

- We are not liable for indirect, incidental, punitive, or consequential damages

- Nothing limits liability for fraud, gross negligence, or personal injury caused by negligence

15. Termination

This agreement may be terminated by:

FloWorxIQ:

- With 30 days' notice

- Immediately if you breach the Terms

- Immediately if you revoke necessary API permissions

- Immediately if required by law or an AI or email provider

Either party:

- For material breach not resolved within a reasonable cure period

- For unpaid fees after written notice

Upon termination:

- All licenses end immediately

- You must stop using the Service

- FloWorxIQ may delete User Data after 10 days, unless you request a backup

- Confidentiality and indemnification sections survive termination

16. Force Majeure

Neither party is liable for delays caused by events beyond reasonable control, including outages of third-party providers.

17. General Legal Terms

- Variation: Amendments must be in writing

- Waiver: Must be in writing

- Severability: Invalid parts do not affect the rest

- Entire Agreement: This agreement supersedes all prior understandings

- Assignment: You may not assign without consent. FloWorxIQ may assign

- No Partnership: This agreement does not create an agency or partnership

- Notices: Sent via email to floworx.ai@gmail.com

- Governing Law: Alberta, Canada; courts of Calgary have exclusive jurisdiction