FloWorxIQ Terms of Service

Last Updated: 9/30/2025

FloWorxIQ Inc. (“FloWorxIQ”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Information You Provide

  • Account details: name, email, phone number, company name, billing information

  • User content: emails, attachments, messages, and other communications connected to FloWorxIQ

  • Support messages when contacting us

b) Information Collected Automatically

  • IP address, browser/device data, log files

  • Usage analytics to improve service performance

  • Cookies used for session management and analytics

c) Third-Party Integrations (Gmail and Outlook)

When you connect your email account through Google Gmail or Microsoft Outlook (Microsoft Graph API), we may access:

  • Email subject lines

  • Message bodies

  • Headers and metadata

  • Attachments

  • Email labels, folders, and categories

This information is used strictly to provide the FloWorxIQ service (classification, labeling, automation, draft creation, and dashboard metrics).

2. How We Use Information

We use collected information to:

  • Provide and operate the FloWorxIQ service

  • Automatically classify, organize, label, and summarize emails

  • Generate AI-powered draft responses

  • Maintain and improve system performance

  • Communicate account updates

  • Comply with legal obligations

We do not sell your data.

3. Gmail, Outlook, AI Processing, and Compliance

a) Gmail API Scope Usage

FloWorxIQ may request the following Google scopes:

  • gmail.modify Used to read emails and apply or remove labels as part of user workflows.

  • gmail.compose Used to create draft replies in your Gmail account.

  • gmail.labels Used to create and maintain labels necessary for classification.

  • openid / userinfo.email / userinfo.profile Used to identify the connected user. Not used for any other purpose.

Google Limited Use Compliance

FloWorxIQ complies with all Google API Services User Data Policy requirements, including Limited Use:

  • We do not sell Gmail data.

  • We do not use Gmail data for advertising.

  • We do not share Gmail data with third parties except subprocessors necessary to operate the service.

  • We do not allow human access to Gmail data except when explicitly authorized or required for security or legal reasons.

  • We only use Gmail data to provide user-facing features such as classification, labeling, summarization, and draft creation.

  • Gmail message contents are not stored beyond what is operationally necessary.

Users may revoke Gmail access at any time through Google Account settings or the FloWorxIQ dashboard.

b) Outlook / Microsoft Graph API Usage

When connecting an Outlook account, FloWorxIQ may access data through Microsoft Graph such as:

  • Email messages

  • Folders and categories

  • Message metadata

  • Drafts and sending permissions

We use Outlook data only to provide:

  • Email classification

  • Label/category management

  • Draft creation

  • Inbox automation

  • Dashboard analytics

Microsoft API Compliance

FloWorxIQ complies with Microsoft’s data-handling and API usage policies:

  • We do not sell Outlook data

  • We do not use Outlook data for advertising

  • We only use Outlook data for user-requested features

  • We minimize stored email content and retain only what is required for automation and metrics

  • Users may revoke permissions from their Microsoft account at any time

c) AI and Language Model Providers

FloWorxIQ uses trusted third-party AI models for:

  • Email classification

  • Draft generation

  • Summarization

  • Personalization

  • Style refinement

All shared content is processed under strict zero-retention policies:

  • AI providers do not store your email content

  • AI providers do not train on your data

  • Data is used only to fulfill your requests

Where required, we obtain explicit user consent for AI processing.

4. Legal Bases for Processing (GDPR Users)

For users in the EEA/UK, personal data is processed based on:

  • Contract necessity (providing the service)

  • Consent (email account connections)

  • Legal obligations

  • Legitimate interests (security and improvement)

5. Sharing of Information

We may share information with:

  • Subprocessors (hosting providers, analytics services, AI model providers)

  • Legal authorities when legally required

  • Parties in a merger or acquisition

All subprocessors must meet strict privacy, confidentiality, and security standards.

6. International Transfers

Although based in Canada, some subprocessors may operate in other jurisdictions. For EU/UK data, we use Standard Contractual Clauses or equivalent protections.

7. Data Retention & Deletion

  • Data is retained while your account is active

  • Email content is not stored long-term unless required for automation

  • After account cancellation, user data is deleted within 30 days

  • You may request deletion at any time via support@floworxiq.com

8. Security

We employ industry-standard security measures including:

  • Encryption in transit (TLS)

  • Encryption at rest (AES-256)

  • Role-based access control

  • Multi-factor authentication

  • Logging and monitoring

No system is completely secure, but we continuously improve our protections.

9. Your Rights

Depending on your region, you may have rights including:

  • Access to your data

  • Correction

  • Deletion

  • Withdrawal of consent

  • Data portability

  • Objection to certain processing

To exercise these rights, contact support@floworxiq.com.

10. Email & Marketing Compliance

We comply with:

  • Canada’s Anti-Spam Legislation (CASL)

  • CAN-SPAM (United States)

  • Applicable international email laws

Marketing emails are sent only with consent and always include an unsubscribe link.

11. Children’s Privacy

The service is not intended for children under 16. We do not knowingly collect data from children.

12. Changes to this Policy

We may update this policy from time to time. Significant changes will be communicated by email or through the FloWorxIQ dashboard.

13. Contact Us

For any questions or privacy concerns:

FloWorxIQ Inc. Email: support@floworxiq.com

If you'd like, I can also generate:

  • Terms of Service

  • Google OAuth Consent Screen "Homepage" text

  • Google OAuth "Limited Use" compliance statement

  • Microsoft Outlook permission descriptions

  • A short version for your website footer